Shipping & Delivery Policy – Wafar
Last Updated: July 24, 2026
Welcome to Wafar.
This Shipping & Delivery Policy explains how shipping, delivery, and order fulfillment are handled when you use the Wafar website, mobile application, or related services (the “Platform”).
Wafar is operated by OiO Global Investment & Technology Limited.
By placing an order through the Platform, you agree to this Shipping & Delivery Policy.
⸻
1. General Policy
Wafar is an e-commerce marketplace and discount platform that connects customers with merchants, restaurants, stores, and service providers.
Shipping and delivery services may be performed by merchants, third-party logistics providers, or delivery partners depending on the type of order and your location.
⸻
2. Delivery Areas
Delivery availability depends on:
* Your delivery address.
* Merchant service areas.
* Delivery partner coverage.
* Product availability.
Some merchants or services may only be available in selected regions.
⸻
3. Processing Time
After an order is successfully placed, merchants may require time to:
* Confirm the order.
* Prepare the products.
* Package the order.
* Coordinate with the delivery partner.
Processing times may vary depending on the merchant and the type of product or service.
⸻
4. Estimated Delivery Time
Estimated delivery times shown on the Platform are provided for convenience only.
Actual delivery times may vary due to factors including:
* Traffic conditions.
* Weather.
* Public holidays.
* High order volumes.
* Merchant preparation time.
* Delivery partner availability.
* Unexpected operational delays.
Wafar cannot guarantee delivery within any specific timeframe.
⸻
5. Shipping Fees
Shipping or delivery charges, where applicable, will generally be displayed before checkout.
Fees may vary based on:
* Delivery location.
* Merchant.
* Order value.
* Delivery method.
* Promotional offers or discounts.
Some merchants may offer free delivery under certain conditions.
⸻
6. Delivery Attempts
Customers are responsible for providing accurate delivery information.
If delivery cannot be completed because of incorrect information, customer unavailability, or failure to receive the order, additional delivery charges may apply where permitted.
⸻
7. Inspection Upon Delivery
Customers are encouraged to inspect their order upon delivery.
If an item is missing, damaged, incorrect, or defective, customers should report the issue through the Platform or contact customer support as soon as reasonably possible.
⸻
8. Delayed Deliveries
While Wafar and its partners strive to deliver orders promptly, delays may occasionally occur.
Wafar shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to:
* Severe weather.
* Government actions.
* Natural disasters.
* Transportation disruptions.
* Technical failures.
* Force majeure events.
⸻
9. Risk of Loss
Unless otherwise required by applicable law, responsibility for products generally transfers to the customer upon successful delivery to the designated address or authorized recipient.
⸻
10. International Shipping
Where international shipping is available, customers may be responsible for:
* Customs duties.
* Import taxes.
* Government fees.
* Other charges imposed by local authorities.
These charges are generally not included in the purchase price unless expressly stated.
⸻
11. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time.
The latest version will always be available at:
https://wafarapp.com/shipping-policy
Your continued use of the Platform after any updates constitutes your acceptance of the revised policy.
⸻
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Wafar
Operated by OiO Global Investment & Technology Limited
Website: https://wafarapp.com
Shipping Policy: https://wafarapp.com/shipping-policy
Email: info@wafarapp.com