Terms and Conditions

Wafar, Wafar Vendor, and Wafar Delivery

Last Updated: October 19, 2026

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern access to and use of the Wafar services, including the following applications and related website services:

• Wafar: The customer application used to browse available stores and products, place orders, and access services.

• Wafar Vendor: The merchant application used to manage stores, products, orders, and related business activities.

• Wafar Delivery: The delivery application used by delivery personnel to receive assignments and manage deliveries.

In these Terms, “Wafar,” “we,” “us,” and “our” refer to the Wafar platform and its associated services. “You” means any customer, merchant, delivery person, or other user of the services.

By creating an account, accessing, or using any of the applications, you agree to these Terms and the applicable Privacy Policy. If you do not agree, you must not use the relevant services.

Additional terms may apply to particular services, promotions, payment methods, or agreements with merchants and delivery personnel. If additional terms conflict with these Terms, the specific terms will govern the relevant service to the extent of the conflict.

2. Eligibility and Accounts

You must be legally permitted to use the relevant service under applicable law. If you use a service on behalf of a business, you confirm that you are authorized to act for that business.

You agree to provide accurate and up-to-date information, maintain the confidentiality of your login credentials, and notify us if you suspect unauthorized access to your account.

You are responsible for activities performed through your account, except where the law provides otherwise or the activity results from circumstances for which you are not responsible.

We may request verification information where reasonably necessary to protect users, confirm account details, prevent fraud, or meet legal obligations.

3. Description of the Platform

Wafar provides technology that may enable customers to discover merchants, view products or services, submit orders, and coordinate fulfillment and delivery.

Depending on the service and transaction, merchants may be independent third-party businesses responsible for their own products and services. Delivery personnel may be assigned to transport orders according to the applicable operational arrangements.

Unless expressly stated otherwise for a particular transaction, the platform facilitates interactions and transactions between relevant parties. The exact role of Wafar in any transaction depends on the service offered, the information shown at checkout, the applicable agreement, and applicable law.

Nothing in these Terms excludes or limits any responsibility that cannot lawfully be excluded or limited.

4. Customer Terms — Wafar

Customers may use Wafar to browse available stores and products, submit orders, provide delivery details, and access other features offered through the application.

Customers agree to:

• Provide accurate contact information and delivery instructions.

• Review product descriptions, prices, quantities, options, and other order details before confirming an order.

• Use valid payment methods where required.

• Be available to receive an order or arrange an appropriate delivery alternative.

• Treat merchants, delivery personnel, and support staff respectfully.

• Not misuse promotions, create fraudulent orders, manipulate reviews, or abuse refunds or payment processes.

An order submission is a request to purchase. An order may require confirmation or acceptance by the relevant merchant or the platform, depending on the ordering process. An order is not guaranteed to be accepted until the applicable confirmation is provided.

5. Merchant Terms — Wafar Vendor

Merchants using Wafar Vendor are responsible for their stores and the products or services they offer, subject to applicable law and any separate agreement with Wafar.

Merchants agree to:

• Provide accurate, complete, and current store and product information.

• Display prices, quantities, availability, fees, and other material terms accurately.

• Sell only products and services they are legally authorized to offer.

• Ensure that products and services comply with applicable safety, quality, labeling, licensing, and consumer protection requirements.

• Maintain appropriate stock and update availability promptly.

• Prepare, package, and fulfill accepted orders appropriately and within the indicated time where reasonably possible.

• Handle customer inquiries, complaints, warranties, returns, and refunds as required by law and the applicable transaction terms.

• Use customer information only as necessary to process orders, provide service, and comply with applicable law.

• Protect customer information and not use it for unrelated marketing or disclose it without a valid legal basis.

• Maintain the confidentiality of account credentials and keep account and business information accurate.

• Not upload unlawful, misleading, infringing, harmful, or unauthorized content.

Merchants must not manipulate ratings, submit fake orders, misuse customer information, evade applicable fees, or engage in fraud or prohibited conduct.

Merchant Responsibility for Products and Services

The merchant is responsible for the accuracy of its listings and, to the extent required by law and the applicable transaction, the quality, safety, legality, description, availability, preparation, packaging, and fulfillment of its products or services.

Wafar may display merchant-provided information and facilitate ordering, but this does not automatically make Wafar the seller or manufacturer of every listed product. However, this statement does not remove any legal responsibility that Wafar may have under applicable law or for services it directly provides.

6. Delivery Terms — Wafar Delivery

Delivery personnel using Wafar Delivery agree to:

• Provide accurate account and contact information.

• Accept and complete assignments only when able to do so safely and lawfully.

• Follow applicable traffic, road safety, and other legal requirements.

• Handle orders with reasonable care and protect them from loss, damage, or unauthorized access while in their custody.

• Follow pickup and delivery instructions and update order status accurately.

• Protect customer addresses, phone numbers, order details, and other confidential information.

• Not use customer information for personal purposes or unauthorized contact.

• Not falsely mark orders as delivered, misuse proof-of-delivery features, or falsify delivery records.

• Report delivery problems, accidents, damaged items, failed delivery attempts, or suspected fraud through the applicable reporting process.

Delivery personnel must not collect additional fees from customers unless those fees are expressly authorized and disclosed through the applicable process.

Delivery personnel must comply with the applicable working arrangements, service standards, and any separate agreement that governs their relationship with the relevant service provider. These Terms alone do not determine employment or independent-contractor status; that status depends on the actual arrangement and applicable law.

7. Orders, Prices, and Availability

Product descriptions, images, prices, promotions, stock levels, and estimated delivery times may be supplied or updated by merchants or service providers.

We aim to display accurate information, but errors, delays, and availability changes may occur. If a material error affects an order, the relevant parties may need to correct, confirm, cancel, or refund the affected transaction as required by law.

The total amount payable, including delivery fees, service fees, taxes, or other applicable charges, should be shown before the customer confirms the order where required. Additional charges must not be imposed without an appropriate basis and disclosure.

Promotional offers may have eligibility requirements, expiry dates, usage limits, or other conditions. We may correct or withdraw an offer where permitted by law, including in cases of error, abuse, or suspected fraud.

8. Payments, Refunds, and Cancellations

Available payment methods may vary by location, merchant, and order. Customers must provide accurate payment information and authorize the payment method used.

An order may be cancelled or modified only where permitted by the ordering process, the applicable merchant terms, and applicable law. Cancellation rights may vary depending on whether the order has been accepted, prepared, dispatched, delivered, or relates to goods or services subject to special legal rules.

Refunds, adjustments, and payment disputes will be handled according to applicable law, the payment provider’s rules, the relevant transaction terms, and the circumstances of the order.

Where a merchant is responsible for a product, preparation, or fulfillment issue, the merchant may be required to resolve the issue, provide a replacement, or issue a refund as required by law. Wafar may assist in communicating, investigating, or coordinating a resolution, but such assistance does not eliminate any responsibility owed by the relevant party.

Nothing in these Terms removes consumer rights or refund rights that cannot lawfully be waived.

9. Delivery, Failed Deliveries, and Order Issues

Delivery times are estimates unless expressly confirmed as guaranteed. Delays may occur because of traffic, weather, merchant preparation, incorrect details, operational issues, or other circumstances.

Customers must provide accurate delivery information and, where reasonably required, be available to receive the order. If delivery fails because of incorrect details, inability to contact the customer, or the customer’s unavailability, the parties may follow the applicable redelivery, cancellation, or refund procedure, subject to applicable law.

Customers should report missing, incorrect, damaged, or undelivered items promptly through the available support or complaint channel.

Responsibility for an order issue depends on its cause, the applicable agreement, and applicable law. For example, a merchant may be responsible for incorrect or defective products, while a delivery provider may be responsible for loss or damage occurring during delivery where the law or applicable arrangement places that responsibility on the provider.

10. Customer Reviews and User Content

Users must ensure that reviews, ratings, photographs, messages, and other content they submit are lawful, accurate to the best of their knowledge, and not misleading, abusive, defamatory, fraudulent, or infringing.

You must not post another person’s private information without a lawful basis or appropriate authorization.

By submitting content, you grant Wafar a non-exclusive, worldwide, royalty-free permission to host, store, reproduce, display, and use that content as reasonably necessary to operate, promote, secure, and improve the relevant services, subject to applicable law and the Privacy Policy. You retain ownership of content to the extent you own it.

We may remove or restrict content that violates these Terms, applicable law, or the rights of others.

11. Prohibited Conduct

You must not:

• Use the services for unlawful, fraudulent, deceptive, or harmful purposes.

• Provide false identity, business, payment, or delivery information.

• Access another person’s account without authorization.

• Interfere with the platform, attempt to bypass security, or introduce malicious code.

• Scrape, copy, resell, or commercially exploit platform data without authorization.

• Manipulate orders, reviews, ratings, promotions, fees, or payment processes.

• Harass or threaten customers, merchants, delivery personnel, or support staff.

• Use customer or merchant information for unauthorized purposes.

• Offer or request illegal products or services.

• Infringe intellectual property, privacy, or other legal rights.

12. Intellectual Property

The applications, platform software, branding, designs, text, graphics, and other platform materials are protected by applicable intellectual property laws, except for content owned by users or third parties.

You may use the services only for their intended purposes and in accordance with these Terms. You must not copy, modify, distribute, reverse engineer, or create derivative works from the platform except where permitted by law or expressly authorized in writing.

Merchants are responsible for ensuring that they have the necessary rights to use their product images, logos, descriptions, and other submitted materials.

13. Privacy and Personal Information

Our collection and use of personal information are described in the Wafar Privacy Policy, which applies to Wafar, Wafar Vendor, and Wafar Delivery.

Customers, merchants, and delivery personnel must handle personal information they receive through the platform only for legitimate service-related purposes and in accordance with applicable privacy and data protection laws.

Merchants and delivery personnel must not retain, disclose, copy, or use customer information beyond what is necessary and legally permitted for the relevant transaction.

14. Account Suspension and Termination

We may investigate suspected violations and restrict, suspend, or terminate access to an account or feature where reasonably necessary to protect users, prevent fraud, maintain security, comply with law, or enforce these Terms.

Where reasonably practicable and legally permitted, we may provide notice and an opportunity to address the issue. We may take immediate action when necessary to prevent harm, protect security, or comply with legal obligations.

Users may stop using the services and request account deletion through available account features or the contact channel stated in the Privacy Policy. Deletion may be subject to active orders, unresolved transactions, legal retention requirements, and other obligations under applicable law.

Suspension or termination does not remove obligations or liabilities that arose before the account was closed.

15. Service Availability and Changes

We may update, modify, suspend, or discontinue parts of the services to maintain security, address technical issues, comply with law, or improve functionality.

We do not guarantee that every feature will always be available, uninterrupted, error-free, or compatible with every device. We will act in accordance with applicable law and any specific commitments made for a service.

16. Disclaimers and Limitation of Liability

To the extent permitted by law, services provided by third parties may be subject to their own terms and responsibilities.

We do not guarantee the accuracy of all third-party or merchant-provided content, uninterrupted service availability, or the absence of all technical errors.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, personal injury, statutory consumer rights, or any other liability that cannot lawfully be excluded or limited. Any other limitation of liability applies only to the extent permitted by applicable law.

17. Indemnification

To the extent permitted by law, a user may be responsible for losses, claims, damages, and reasonable costs arising from that user’s unlawful conduct, material breach of these Terms, infringement of another person’s rights, or misuse of the services.

This section does not require you to indemnify any party for losses caused by that party’s own unlawful conduct or for liabilities that cannot lawfully be transferred to you.

18. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on our website with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.

Your continued use of the relevant services after updated Terms take effect constitutes acceptance only to the extent permitted by applicable law. If you do not agree to a change, you should stop using the affected service.

19. Governing Law and Disputes

These Terms are subject to applicable laws. Any dispute will be handled by the competent court or dispute-resolution body as determined by applicable law, including any mandatory consumer protection rules.

Nothing in these Terms prevents a consumer from exercising a right or bringing a claim in a forum where that right is protected by mandatory law.

20. Contact

For questions, complaints, or concerns about these Terms, please contact:

Email: info@wafarapp.com
Website: https://wafarapp.com
Terms and Conditions URL: https://wafarapp.com/terms-and-conditions

These Terms apply to Wafar, Wafar Vendor, and Wafar Delivery, subject to any additional terms applicable to a specific service or separate agreement.