إليك سياسة إلغاء احترافية مناسبة لموقع وتطبيق Wafar.
Cancellation Policy – Wafar
Last Updated: July 24, 2026
Welcome to Wafar.
This Cancellation Policy explains how order cancellations are handled when using the Wafar website, mobile application, or related services (the “Platform”).
Wafar is operated by OiO Global Investment & Technology Limited.
By placing an order through the Platform, you agree to this Cancellation Policy.
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1. General Policy
Wafar is an e-commerce marketplace and discount platform that connects customers with merchants, restaurants, stores, and service providers.
Order cancellation eligibility may vary depending on the merchant, product, service, order status, and applicable law.
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2. Customer Order Cancellation
Customers may request to cancel an order before it has been:
* Accepted by the merchant.
* Prepared or processed.
* Shipped or dispatched.
* Collected by a delivery partner.
* Delivered.
Once an order reaches a later stage of fulfillment, cancellation may no longer be possible.
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3. Merchant Cancellation
A merchant may cancel an order for reasons including, but not limited to:
* Product unavailable or out of stock.
* Pricing or listing errors.
* Delivery not available.
* Suspected fraudulent activity.
* Customer request.
* Circumstances beyond the merchant’s reasonable control.
Where applicable, customers will be notified of the cancellation.
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4. Restaurant and Food Orders
Because food and beverage orders are prepared immediately, cancellation may not be possible once preparation has begun.
Restaurants may apply their own cancellation rules in accordance with applicable law.
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5. Services and Appointments
Orders for services or appointments may be canceled according to the cancellation terms established by the service provider.
Some services may require advance notice before cancellation.
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6. Refunds After Cancellation
If an order is successfully canceled and payment has already been made, any eligible refund will be processed in accordance with the Refund & Return Policy and the applicable payment provider’s procedures.
Refund processing times may vary depending on the payment method and financial institution.
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7. Wafar’s Role
Wafar provides the technology platform that connects customers with merchants and service providers.
While Wafar may assist in facilitating cancellation requests, approval of cancellations may depend on the merchant’s policies, the status of the order, and applicable law.
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8. Abuse of the Cancellation System
To protect merchants and the Platform, Wafar reserves the right to restrict or refuse cancellation requests where there is evidence of:
* Fraudulent activity.
* Repeated misuse of cancellations.
* Violation of the Terms and Conditions.
* Any activity that negatively affects merchants, delivery partners, or other users.
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9. Changes to This Policy
We may update this Cancellation Policy from time to time.
The latest version will always be available at:
https://wafarapp.com/cancellation-policy
Your continued use of the Platform after any updates constitutes your acceptance of the revised Cancellation Policy.
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10. Contact Us
If you have any questions regarding this Cancellation Policy or wish to request an order cancellation, please contact us:
Wafar
Operated by OiO Global Investment & Technology Limited
Website: https://wafarapp.com
Cancellation Policy: https://wafarapp.com/cancellation-policy
Email: info@wafarapp.com