إليك سياسة استرداد احترافية مناسبة لموقع وتطبيق Wafar كمنصة تجارة إلكترونية ومنصة خصومات.
Refund & Return Policy – Wafar
Last Updated: July 24, 2026
Welcome to Wafar.
This Refund & Return Policy explains the rules governing returns, refunds, cancellations, and exchanges for purchases made through the Wafar website, mobile application, or related services (the “Platform”).
Wafar is operated by OiO Global Investment & Technology Limited.
By placing an order through the Platform, you agree to this Refund & Return Policy.
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1. General Policy
Wafar is a marketplace that connects customers with merchants, restaurants, stores, and service providers. Return and refund eligibility may vary depending on the product, merchant, or applicable law.
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2. Eligible Returns
You may be eligible to request a return or refund if:
* You received the wrong item.
* The product arrived damaged or defective.
* The product is significantly different from its description.
* The item is incomplete or missing parts.
* The merchant approves the return in accordance with their return policy.
* Applicable law grants you the right to return the item.
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3. Non-Returnable Items
Unless required by law, the following items may not be eligible for return:
* Perishable goods.
* Prepared food and beverages.
* Personalized or custom-made products.
* Digital products after delivery or activation.
* Gift cards or promotional vouchers.
* Hygiene or personal care items that have been opened.
* Products damaged due to misuse after delivery.
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4. Return Request Period
Return requests should generally be submitted within the period specified by the merchant or within the time allowed by applicable law.
Requests submitted after the applicable period may not be accepted.
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5. Refund Process
If a refund is approved, it may be issued through:
* The original payment method.
* Store credit.
* Wallet balance (where available).
* Another refund method permitted by applicable law or agreed with the merchant.
Refund processing times may vary depending on the payment provider or financial institution.
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6. Order Cancellation
Orders may be canceled before they are accepted, prepared, shipped, or processed by the merchant.
Once an order has entered fulfillment or delivery, cancellation may no longer be possible.
Certain merchants may apply their own cancellation rules.
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7. Merchant Responsibility
Merchants are responsible for:
* Product quality.
* Product descriptions.
* Packaging.
* Return eligibility.
* Warranty obligations.
* Compliance with applicable consumer protection laws.
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8. Wafar’s Role
Wafar operates as a technology platform connecting customers with merchants and service providers.
While Wafar may assist in resolving disputes and processing requests, refund decisions may depend on the merchant’s policies and applicable law.
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9. Shipping Costs
Shipping or delivery fees may or may not be refundable depending on:
* The reason for the return.
* Merchant policies.
* Applicable law.
If the error was caused by the merchant, shipping charges may also be refunded where appropriate.
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10. Exchanges
Where supported by the merchant, eligible products may be exchanged instead of refunded.
Exchange availability depends on stock and merchant policies.
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11. Fraud Prevention
Wafar reserves the right to refuse refund or return requests involving:
* Fraudulent activity.
* Abuse of the Platform.
* Repeated unreasonable return requests.
* Violation of our Terms and Conditions.
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12. Changes to This Policy
We may update this Refund & Return Policy from time to time.
The latest version will always be available at:
https://wafarapp.com/refund-policy
Your continued use of the Platform after any updates constitutes acceptance of the revised policy.
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13. Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us:
Wafar
Operated by OiO Global Investment & Technology Limited
Website: https://wafarapp.com
Refund Policy: https://wafarapp.com/refund-policy
Email: info@wafarapp.com
Privacy Policy Page: https://wafarapp.com/refund-policy