Privacy Policy

Wafar, Wafar Vendor, and Wafar Delivery

Last Updated: October 19, 2026

1. Introduction

This Privacy Policy explains how Wafar collects, uses, stores, protects, and shares personal information when you use any of the following applications and related services:

• Wafar (وفر): The customer application used to browse stores and products, place orders, and access available services.

• Wafar Vendor (وفر فندر): The merchant application used to manage a store, products, orders, and related business activities.

• Wafar Delivery (وفر دليفري): The delivery application used by delivery personnel to receive assignments, manage deliveries, and update order status.

In this Policy, “Wafar,” “we,” “us,” and “our” refer to the Wafar service and its associated applications and website. “You” refers to any customer, merchant, delivery person, or other individual using our services.

By using our services, you acknowledge that you have read this Policy. Where consent is legally required, we will request it before processing the relevant information.

2. Information We Collect

The information collected depends on which application you use, the features you access, and the permissions you grant.

A. Account and Contact Information

We may collect your name, phone number, email address, account credentials, profile information, preferred language, and other information you provide when creating or managing an account.

B. Customer Information — Wafar

When you use the customer application, we may process:

• Delivery addresses and location details you provide.

• Shopping cart contents, orders, cancellations, returns, and order history.

• Customer requests, reviews, ratings, complaints, and communications with merchants or support.

• Relevant transaction information, payment status, and refunds.

• Preferences and settings associated with your account.

Payment card or bank details may be processed by a payment service provider. We collect or store such details only to the extent required by the payment method and our actual technical arrangements.

C. Merchant Information — Wafar Vendor

When you use the merchant application, we may process:

• Merchant or authorized representative name and contact details.

• Store name, address, location, business hours, and service availability.

• Store descriptions, product information, prices, stock levels, categories, and product or store images.

• Order acceptance, preparation, cancellation, and fulfillment information.

• Sales, commissions, fees, refunds, settlements, and other transaction records.

• Ratings, reviews, customer communications, promotions, and campaign information.

• Business reports, account settings, and information needed to operate or administer the merchant account.

If additional business, identity, tax, or payment information is required to verify or manage a merchant account, we will process it only as applicable to the service and our legal obligations.

D. Delivery Personnel Information — Wafar Delivery

When you use the delivery application, we may process:

• Name, phone number, account details, and relevant delivery-person profile information.

• Delivery assignments, order references, pickup and drop-off addresses, and delivery status.

• Location information when required for assignment, navigation, delivery tracking, or proof of delivery.

• Delivery history, timestamps, operational activity, and communications relating to an assignment.

• Delivery confirmation details, including photographs or other evidence, if the relevant feature is available and used.

• Relevant payment, compensation, or settlement information where applicable.

Location in the background: If the delivery application uses background location access, it may collect location data while a delivery person is on duty or completing an assigned delivery, including when the application is not displayed on the screen. This processing will depend on the feature being enabled, the permissions granted, and the device settings. Location will not be collected in the background unless the relevant functionality is implemented and authorized.

E. Device, Technical, and Usage Information

Depending on the features and technologies used, we may collect device type, operating system, application version, language, IP address, diagnostic logs, crash reports, app interactions, notification tokens, and security-related information.

F. Location Information

Location may be provided directly by you or obtained from your device, subject to your permissions. It may be used to display relevant stores, calculate delivery distances, assign deliveries, support navigation, or provide location-dependent services. You can manage location permissions through your device settings, although disabling them may limit certain features.

G. Photos, Files, and User-Submitted Content

If you choose to upload photos, documents, product images, delivery evidence, reviews, or other content, we process that content to provide the relevant feature, maintain service records, address disputes, and protect the integrity of the service.

H. Communications and Notifications

We may process messages sent to support, reports, complaints, and communications related to accounts or orders. If push notifications are enabled, we may use a device notification token to send order updates, delivery alerts, account notices, and relevant service announcements.

3. How We Use Information

We may use personal information to:

1. Create, authenticate, maintain, and secure accounts.

2. Display stores, products, offers, and services available through Wafar.

3. Process orders, payments, refunds, cancellations, and customer requests.

4. Connect customers, merchants, and delivery personnel to fulfill orders.

5. Provide delivery assignments, navigation support, status updates, and delivery confirmations.

6. Enable merchants to manage stores, inventory, pricing, orders, promotions, and business reports.

7. Provide customer support and respond to questions, complaints, and disputes.

8. Send essential service messages, security alerts, and order notifications.

9. Detect fraud, misuse, unauthorized access, and violations of our terms.

10. Maintain service quality, troubleshoot technical issues, and improve performance.

11. Meet legal, regulatory, accounting, and record-keeping obligations.

12. Carry out other purposes disclosed to you when the information is collected, where permitted by law.

We will not use personal information for a materially different purpose without an appropriate legal basis and, where required, additional notice or consent.

4. How Information Is Shared

We may share relevant information, limited to what is reasonably necessary, with the following categories of recipients:

Customers, merchants, and delivery personnel: Information necessary to fulfill an order may be shared among the customer, the relevant merchant, and the assigned delivery person. For example, a merchant may receive order details, while a delivery person may receive pickup and delivery details.

Service providers: We may use third-party providers for hosting, databases, authentication, maps, navigation, notifications, customer support, payment processing, analytics, security, and technical maintenance. These providers may process information on our behalf according to their roles and applicable terms.

Payment providers: Payment-related information may be shared with payment processors, banks, or other relevant financial providers to process transactions, refunds, verification, or settlements.

Legal and safety purposes: We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect rights and safety, investigate fraud, or enforce our terms.

Business transfers: Information may be transferred as part of a merger, restructuring, acquisition, or transfer of relevant business assets, subject to appropriate safeguards and applicable law.

With your direction or consent: We may share information when you request or authorize us to do so.

We do not disclose personal information to unrelated third parties for their own purposes except as described in this Policy, with your direction or consent, or where permitted or required by law.

5. Location, Maps, and Delivery Tracking

Location features may help customers discover relevant stores and receive orders, help merchants manage fulfillment, and help delivery personnel complete assigned deliveries.

Where implemented, delivery tracking may allow relevant parties to view a delivery person's location during an active assignment. Access should be limited to the operational purpose for which the location is needed.

You can manage device-level location permissions at any time. If background location is used, the application should clearly explain the purpose and request the required device permission.

6. Cookies and Similar Technologies

Our website and certain third-party services may use cookies, SDKs, or similar technologies for essential functionality, security, preferences, diagnostics, analytics, or other purposes disclosed at the point of collection.

The technologies actually used may vary by platform and application. You can manage available browser or device settings, but disabling essential technologies may affect functionality.

7. Marketing and Promotional Messages

We may send service-related messages that are necessary to operate your account or fulfill orders. Where permitted by law, we may also send promotional messages or offers.

Where consent is required, we will obtain it. You may opt out of promotional emails or messages using the unsubscribe option where available or by contacting us. Opting out of marketing will not prevent essential order, security, or account notifications.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain accounts and transaction records, resolve disputes, prevent fraud, enforce agreements, and meet legal or regulatory obligations.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to lawful retention requirements and legitimate operational needs.

9. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate protections and address security incidents as required by applicable law.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access to your account.

10. Account Access, Correction, and Deletion

Depending on applicable law, you may request access to, correction of, or deletion of personal information associated with your account, and you may object to or request restriction of certain processing where those rights apply.

You can submit a request through an available account feature or contact us using the details in the Contact section below. We may need to verify your identity before processing a request.

You may also request account deletion. Deletion may be subject to verification, the completion or cancellation of active orders, and the retention of certain records where required by law or necessary to resolve disputes, prevent fraud, or meet legitimate record-keeping obligations. Where permitted, information that must be retained will be restricted to the relevant purpose.

Deleting an account may remove access to the associated services and account history. Information already lawfully shared with another party, or retained independently under a legal obligation, may not be immediately removable from that party's records.

11. Children’s Privacy

Our services are not intended for children who are not legally permitted to use them under applicable law. We do not knowingly collect personal information from children in violation of applicable requirements. If you believe a child has provided personal information improperly, contact us so that we can review the matter and take appropriate action.

12. Third-Party Services and Links

Our applications or website may contain links to third-party websites or use third-party services. Those parties may have their own privacy policies and practices. We encourage you to review their policies before providing information directly to them. Their independent practices are governed by their own terms and applicable law.

13. International Data Processing

Depending on the service providers and infrastructure used, information may be processed or stored in a country other than the country where you live. Where required, we will apply appropriate safeguards and comply with applicable data protection requirements.

14. Your Privacy Choices and Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information or account.

• Object to or restrict certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Submit a privacy-related complaint to the appropriate authority.

The availability and scope of these rights depend on your location and applicable law. We may request information needed to verify your identity and protect your account before responding.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or data practices. The updated version will be published on our website with a revised “Last Updated” date. Where required by law, we will provide additional notice or request consent.

16. Contact Us

For privacy questions, requests to access or correct information, or account deletion requests, contact:

Email: info@wafarapp.com
Website: https://wafarapp.com
Privacy Policy URL: https://wafarapp.com/privacy-policy

Please do not send passwords or full payment card details by email.

This Policy applies to Wafar (وفر), Wafar Vendor (وفر فندر), and Wafar Delivery (وفر دليفري), subject to the features and data practices of each application.