Privacy policy

Last Updated: July 24, 2026

Welcome to Wafar.

This Privacy Policy explains how Wafar collects, uses, stores, shares, and protects user information when you access or use the Wafar website at https://wafarapp.com, the Wafar mobile application, or any related services (collectively, the “Platform”).

For purposes of services distributed through Google Play and related operations, Wafar is operated by OiO Global Investment & Technology Limited. References in this Privacy Policy to “Wafar”, “we”, “us”, or “our” mean OiO Global Investment & Technology Limited.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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1. Information We Collect

We may collect different types of information depending on how you use the Platform.

1.1 Information You Provide Directly

When you register, place an order, contact us, or otherwise interact with the Platform, we may collect:

* Full name
* Mobile phone number
* Email address
* Password (stored securely and/or through secure authentication methods)
* Delivery address
* Billing-related information
* Order notes or delivery instructions
* Customer support messages
* Reviews, ratings, or comments you submit

1.2 Order and Transaction Information

When you place an order or use the Platform for purchases or services, we may collect:

* Order details
* Product or service selections
* Order value
* Order status
* Order date and time
* Selected payment method
* Transaction references
* Related invoicing or accounting records

1.3 Payment Information

We may collect limited payment-related information necessary to process transactions, such as:

* Payment status
* Payment method type
* Transaction identifiers
* Billing confirmations

Important:

We generally do not store complete payment card details (such as full card number or CVV) where payments are processed by third-party payment providers.

1.4 Device and Technical Information

When you use the Platform, we may automatically collect certain technical information, including:

* IP address
* Device type
* Operating system
* App version
* Browser type
* Device identifiers
* Language settings
* Usage logs
* Crash reports
* Performance data

1.5 Location Information

With your permission, we may collect approximate or precise location data to:

* Show nearby merchants or services
* Facilitate delivery
* Improve user experience
* Help determine delivery availability

You may disable location permissions in your device settings, but some features may not function properly.

1.6 Cookies and Similar Technologies

We may use cookies, local storage, SDKs, and similar technologies to:

* Remember your login session
* Save preferences
* Improve performance
* Analyze usage
* Prevent fraud
* Support security and functionality

You may manage cookie settings in your browser, but disabling them may affect certain site features.

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2. How We Use Information

We may use collected information to:

* Create and manage user accounts
* Operate and maintain the Platform
* Process and manage orders
* Coordinate with merchants, vendors, service providers, or delivery partners
* Send order updates and service notifications
* Provide customer support
* Process payments and maintain records
* Improve products, services, and user experience
* Analyze performance and user behavior
* Detect and prevent fraud, abuse, or unauthorized activity
* Send promotions, offers, and marketing communications where permitted
* Enforce our Terms and Conditions
* Comply with legal and regulatory obligations

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3. How We Share Information

We do not sell your personal information.

However, we may share information in the following cases.

3.1 Merchants, Vendors, Restaurants, or Service Providers

If you place an order through the Platform, we may share information necessary to fulfill that order, such as:

* Name
* Phone number
* Delivery address
* Order details
* Special instructions

3.2 Delivery Partners and Logistics Providers

We may share data required for delivery or fulfillment, including:

* Name
* Phone number
* Delivery address
* Location information related to delivery
* Order details relevant to fulfillment

3.3 Third-Party Service Providers

We may use third-party providers to help us operate the Platform, including providers for:

* Cloud hosting
* Payment processing
* SMS, email, and push notifications
* Analytics
* Maps and geolocation
* Customer support tools
* APIs and infrastructure services

These parties may access information only as necessary to provide services to us.

3.4 Legal Compliance and Protection

We may disclose information where required or permitted by law, including to:

* Courts
* Regulators
* Government authorities
* Law enforcement
* Legal advisors
* Fraud prevention or collections services

This may occur when necessary to:

* Comply with legal obligations
* Respond to valid requests
* Protect our rights, property, or safety
* Investigate fraud, abuse, or violations of our terms

3.5 Business Transfers

If OiO Global Investment & Technology Limited undergoes a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable safeguards.

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4. Marketing Communications

We may send you marketing communications such as:

* Promotions
* Discounts
* Coupons
* Product or service announcements
* Campaigns and offers

You may opt out at any time by:

* Updating your account preferences
* Using the unsubscribe link in emails
* Contacting us directly

Please note that even if you opt out of marketing, we may still send essential service communications, such as:

* Registration confirmations
* Order updates
* Delivery notifications
* Security alerts
* Legal notices

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5. User-Generated Content

The Platform may allow you to submit:

* Ratings
* Reviews
* Comments
* Recommendations
* Photos or related content

Such content may be visible to other users or the public depending on the feature.

Please avoid including sensitive personal information in public submissions.

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6. Non-Personal and Aggregated Information

We may collect or generate information that does not directly identify you, such as:

* Aggregated usage data
* Platform analytics
* Performance statistics
* Trend reports

We may use this information for any lawful purpose, including:

* Product improvement
* Operational reporting
* Analytics
* Service optimization
* Internal business purposes

We may also share aggregated or de-identified information with service providers, affiliates, or partners where it does not identify you personally.

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7. IP Addresses and Logs

We may use IP addresses, server logs, and related technical data for:

* Security
* Fraud prevention
* Platform administration
* Diagnostics
* Performance monitoring
* Service improvement

Where required by law or where such data is linked to a specific user account, we may treat it as personal information.

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8. Data Retention

We retain personal information only as long as necessary for:

* Providing services
* Fulfilling orders
* Maintaining business records
* Legal, tax, and accounting compliance
* Resolving disputes
* Enforcing our agreements
* Preventing fraud and abuse

When retention is no longer required, we may delete, anonymize, or securely archive information as appropriate.

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9. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect information from:

* Unauthorized access
* Misuse
* Alteration
* Loss
* Disclosure

However, no system or transmission over the internet can be guaranteed to be 100% secure.

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10. Your Rights and Choices

Depending on applicable law and technical feasibility, you may have the right to:

* Access your information
* Update or correct your information
* Request deletion of your account or certain data
* Withdraw consent for certain processing
* Opt out of marketing communications
* Request information about how your data is used

To exercise any of these rights, please contact us using the email address provided below.

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11. Account Deletion

You may request deletion of your account and associated personal data by:

* Using the in-app or website account deletion option (if available), or
* Contacting us at info@wafarapp.com

Please note that we may retain certain data where necessary for:

* Legal compliance
* Accounting or tax records
* Fraud prevention
* Security investigations
* Dispute resolution
* Enforcement of our agreements

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12. Children’s Privacy

The Platform is not intended for children under the legal age required in the applicable jurisdiction, or under 18 years old, unless permitted under local law with parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable law.

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13. Third-Party Services and Links

The Platform may contain links or integrations with third-party services such as:

* Payment providers
* Mapping services
* Merchant pages
* Support tools
* External content

We are not responsible for the privacy practices of those third parties.

Please review their privacy policies before using their services.

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14. International Processing

Your information may be processed or stored in countries other than your own, depending on our hosting, infrastructure, or service providers.

By using the Platform, you understand and agree that your information may be transferred and processed in such locations, subject to reasonable safeguards.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will post the updated version on this page and revise the “Last Updated” date above.

Your continued use of the Platform after changes are posted means you accept the updated Privacy Policy.

The latest version of this Privacy Policy is always available at:

https://wafarapp.com/privacy-policy

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16. Contact Us

If you have any questions about this Privacy Policy or the way we collect, use, or protect your personal information, please contact us:

Wafar
Operated by OiO Global Investment & Technology Limited

Website: https://wafarapp.com

Email: info@wafarapp.com

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